RETURN AND REFUND POLICY
Returns at Sharp Imaging is easy and fast! You may return it to Sharp Imaging, subject to the conditions and exclusions below…
You are eligible to return an item if any of the following scenario occurs:
DOA (Dead on Arrival): If your product does not work on arrival before any use then you may returns the goods free of charge and we will supply a replacement, pending inspection and approval.
Wrong Goods Supplied: If the product(s) you receive are different from the product(s) you’ve ordered.
Before you return an item, please ensure that..
Please read conditions below. If all conditions are not met, Sharp Imaging reserves the right to refuse the return request.
The items must be in new/unused condition, in their original unaltered box and must include all packing material (example plastic wrappers, bubble wraps, cable ties, battery locks, foams etc) , blank warranty cards, manuals and accessories.
Claims for missing items or items damaged in transit must be made within a day of receipt of the item(s).
You are NOT eligible to return an item if:
You placed your order under “PRE-ORDER” or “SPECIAL-ORDER” or “Offer” or “Subscriber’s Privilege Program” or any offer or schemes. Since we would have further placed your order with a supplier and cancelling the order further will not be possible at our end.
The item has been unboxed by cutting through the manufacturer’s packaging
The item has been used or damaged
The original packaging materials are lost or damaged
The evidence / traces of a box and or a product tampering found
Sharp Imaging will be happy to replace the item for you if you have received a wrong or defective item. Furthermore: Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model depending on the case of availability.
Please allow 3-5 business days for mail-in exchanges to be processed
Once your refund has been approved, we will issue a refund to your original mode of payment. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.